Bhawani Sword

Privacy Policy

1. Who we are This website is operated by Jay Bhawani Hastkala Udyog under the customer-facing brand Bhawani Sword. Address: Fofliyo Ki Gali, Adda Bazar, Jodhpur, Rajasthan - 342001, India GSTIN: 08GQUPP2122N1Z3 Email: bhawanisword@gmail.com Phone and WhatsApp: +91 96368 93894 Grievance Officer: Mahadev Parihar 2. Information we collect Depending on how you use the website, we may collect your name, email address, mobile numbers, delivery and billing details, account information, order and payment status, product reviews, enquiries, customer-support messages and technical information needed to operate and secure the website. Guest checkout is available and an account is not required to place an order. The website may use cookies, a guest-cart identifier and local browser storage for functions such as the cart, recently viewed products, recent searches, wishlist and dismissed announcements. 3. How we use information We use information to operate the website, create and fulfil orders, verify delivery details, provide support, handle returns and refunds, prevent misuse and fraud, maintain security, keep tax and business records, comply with law and improve the customer experience. 4. Payment safety Never send us a card PIN, CVV, OTP, UPI PIN or banking password. Where a third-party payment service is made available, that provider processes payment information under its own terms and privacy notice. We retain only the order and payment status information needed for the transaction and records. 5. Sharing We may share only the information reasonably needed with delivery partners, payment providers, hosting and technology providers, professional advisers and government or law-enforcement authorities where required. We do not sell customer personal information. If you choose to contact us through a third-party service such as WhatsApp, that service also processes the communication under its own privacy terms. 6. Retention Private order contact and delivery details have an operational retention deadline of 20 days after an order is marked delivered or cancelled, after which the configured administrative cleanup removes or redacts that private data. The non-private sales record may be retained for up to 3 years for business, tax, fraud-prevention and legal purposes. Other information is retained only for as long as reasonably needed for the purpose collected or as required by law. 7. Security We use access controls and other reasonable safeguards. No online system can guarantee absolute security, so customers should keep account credentials and one-time codes private. 8. Your choices and requests You may ask about, correct or request deletion of personal information, subject to identity verification and information that must be retained by law. Contact bhawanisword@gmail.com or +91 96368 93894. 9. Age Orders may be placed only by a person who is at least 18 years old. A higher minimum age may apply to a restricted product where the listing or applicable law requires it. 10. Changes and grievance contact We may update this policy when our services or legal obligations change. The latest published version applies from its displayed update date. For a privacy complaint or grievance, contact Grievance Officer Mahadev Parihar at bhawanisword@gmail.com or +91 96368 93894.

Last updated 29/7/2026